Managing Your Subscription

You can cancel your Infa.ai Pro subscription at any time through your account settings. There are no 30-day notice periods or complicated cancellation processes - it's quick and straightforward.

We're sorry to see you go! If you have any feedback about your experience with Infa.ai, we'd love to hear from you. Your input helps us improve our product and service.

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Managing Your Subscription

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Access Your Billing Settings

1. Navigate to Your Profile

   • Click on your profile picture in the top navigation bar
   • Select "Account Settings" from the dropdown menu
   • Or navigate directly to https://infa.ai/profile?tab=billing

2. Open the Billing Tab

   • Click on the "Billing" tab in your profile settings
   • This will display your current subscription status and billing information

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View Subscription Details

In the billing section, you can see:

• Your current plan (Free or Pro)
• Current subscription status, including how many days are left in your free trial while you are trialing

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Upgrading Your Subscription

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From Free to Pro

Your first Pro subscription includes a 7-day free trial. You add a payment method at checkout, but nothing is charged until the trial ends, and you can cancel anytime before then.

If you're currently on the Free plan and want to upgrade to Pro:

1. Open the Pricing Page

   • Go to https://infa.ai/pricing, or open https://infa.ai/upgrade while signed in
   • Choose your billing cycle: Monthly ($20 per month), Quarterly ($54 every 3 months), or Yearly ($192 per year)
   • Pay quarterly to save 6%, or yearly to save 10%, compared with monthly billing

2. Start Your Trial

   • Click the "Start 7-day free trial" button on the Pro plan card
   • You'll be redirected to the Stripe checkout page

3. Complete the Checkout

   • Enter your payment information
   • Complete checkout to activate Pro features right away
   • Your first charge happens when the trial ends

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Team Subscriptions

Team plans are billed separately from your personal Pro subscription. Your first team starts with a 14-day free trial (one team trial per account), and teams are then billed per editor seat monthly, quarterly, or yearly. Both the team owner and members with the Team Admin role manage the team's subscription from the team's settings under the Billing tab, where Manage Subscription opens the Stripe customer portal. See Teams for pricing and seat management.

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Cancellation Process

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Step 1: Access Your Billing Settings

1. Navigate to Your Profile

   • Click on your profile picture in the top navigation bar
   • Select "Account Settings" from the dropdown menu
   • Or navigate directly to https://infa.ai/profile?tab=billing

2. Open the Billing Tab

   • Click on the "Billing" tab in your profile settings
   • This will display your current subscription status and billing information

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Step 2: Manage Your Subscription

1. Click Manage Subscription
   • Look for the "Manage subscription" button in the billing section
   • Click this button to open Stripe's customer portal
   • The portal will open in a new window or tab

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Step 3: Cancel Your Subscription

1. Navigate to Subscription Management

   • In the Stripe customer portal, you'll see your subscription details
   • Look for the subscription management section

2. Cancel Your Subscription

   • Click "Cancel subscription" or similar option
   • Confirm your cancellation when prompted
   • Your subscription will be cancelled effective at the end of your current billing period
   • If you cancel during your free trial, you keep Pro access until the trial ends and are not charged

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What Happens After Cancellation

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Immediate Changes

• Your subscription status will be updated to "cancelled"
• You'll receive a confirmation email from Stripe
• No further charges will be processed

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Access to Pro Features

• During Current Billing Period: You'll continue to have access to all Pro features until the end of your current billing period
• After Billing Period Ends: Your account will automatically revert to the Free plan

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Getting Help

If you encounter any issues with managing your subscription:

• Contact our support team by writing an email to contact@infa.ai
• Join our Community to ask questions

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Related Topics

• How to Activate Promo Codes - Learn about using promo codes for discounts
• Teams - Team trials, per-seat pricing, and who can manage team billing