Note: This session is a learning opportunity, not a critique of ServiceNow’s work. We fully recognize the scale and effort it takes to implement a design system across enterprise platforms and internal tools. To ensure a constructive and unbiased learning space, we’re intentionally not inviting members of the Horizon Design System team. This helps us focus on open reflection, learning, and exploration—not evaluation.

Workshop Objectives

Expert-Led Inventory Process: Learn systematic methods for exploring, documenting, and evaluating design system components
Hands-On Experience: Analyze Horizon component families and assess adoption patterns across ServiceNow’s digital ecosystem in real time
Collaborative Learning: Participate in live voting, Q&A, and structured peer discussions
Practical Takeaways: Discover actionable strategies for scaling design system implementation and adoption
Community Resource: Contribute to findings that will be compiled into a shared knowledge resource

Who Should Attend

Design System Practitioners in enterprise or platform environments
Product Designers and UX Leads focused on internal tools or admin experiences
Front-End Developers working on reusable component libraries
Design, Product, and Engineering Leaders focused on quality, governance, and implementation maturity

Workshop Format

Guided Component Exploration: Analyze key component families within the Horizon Design System as seen on ServiceNow interfaces
Real-Time Inventory with Infa.ai: Use the Infa.ai extension to document components, usage patterns, and visual consistency
Interactive Discussion: Share observations and vote on adoption trends in a supportive, constructive environment

What You'll Learn

How to assess enterprise design system adoption using external signals
Techniques for identifying design and implementation drift
Strategies to improve consistency across internal and customer-facing tools
Methods for evaluating visual clarity and UX maturity across platforms

FAQ

Do I need experience with design systems?
No prior experience is required! This session is open to everyone—from newcomers to seasoned professionals—interested in real-world system implementation.
What tools will I need for the session?
A laptop with Chrome (for the Infa.ai extension), access to FigJam, and a stable internet connection are recommended. Setup instructions will be shared in advance.
Will I get access to Infa.ai's premium features?
Yes! Start a 7-day free trial of Infa.ai anytime. Additionally, check the events page to access a promo code that provides 1 month of PRO version access. This offer will be available 2 days before and after the event.
What if I can't stay for the entire session?
You can always register and join the Infa community on Slack using this invite link. If you are registered for the event, you will receive the session recording by email within 1–2 days.