4Sep
Upcoming
Craft Across: Documentation in Design Systems
Sep 4, 9:00 AM - 10:00 AM (PST)
Inspect & Reflect: ServiceNow's Horizon Design System
Join us for a LIVE co-creation session exploring ServiceNow’s Horizon Design System through real-world examples on servicenow.com and platform-facing product experiences. This collaborative workshop offers a unique opportunity to understand how modern design systems are implemented in enterprise software, identify opportunities for improvement, and discuss strategies for enhancing component adoption, consistency, and user experience across complex product suites.
Speakers
Amy Ogg
Senior Product Designer, Design Systems at Ensora Health
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Speaker Profile
Amy Ogg
Senior Product Designer, Design Systems at Ensora Health
👋 Hi, I'm Amy! 💁🏻♀️ Fueled by coffee, curiosity & creativity, I'm a design systems nerd, product designer, mentor & team builder, experienced in delivering & shipping Design Systems, B2B & B2C facing products & holistic solutions across nonprofits, startups, agencies & enterprise level companies. Skilled at cross-team collaboration & communication, and at crafting elegant, tailored solutions to user problems, I’m passionate about people, humanizing technology, building & evolving Design Systems & leveraging AI in my design & research workflows! My background in business management, customer service, mentorship, leadership & the arts influences my approach to crafting human-centric experiences & solutions that balance the needs & goals of both the business and the user and solve the right problems. In my off hours, I enjoy giving back to the UX community - I serve as the Seattle chapter lead for Into Design Systems Meetups, mentor team lead at IterateUX, and provide mentorship through the iMentorship Program at University of Washington iSchool, as well as on the Design Buddies, IterateUX and The Mentoring Club platforms. I also frequently lead UX & design workshops & webinars in collaboration with community initiatives, design challenges & hackathons.
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Oana (Neciu) Stroe
Design Lead at Hubtype
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Oana (Neciu) Stroe
Design Lead at Hubtype
As a Lead Experience Designer, I apply my passion for art and technology to create user-centric and innovative digital products. I collaborate with product managers, developers, and stakeholders to deliver solutions that meet the needs and expectations of our global audience. I have a bachelor's degree in Design and Applied Arts from UNARTE, where I developed my artistic vision and technical skills. I also have a background in finance, banking, and international business, which gives me a holistic perspective on on the industry. I am proficient in Figma, Adobe Creative Suite, and communication, and I have multiple publications and certifications to showcase my expertise. I design with empathy, creativity, and quality, while always equilibrating user needs and business goals.
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Lorenz Woehr
Digital Product Designer & Creative Director at Studio Lorenz Wöhr
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Lorenz Woehr
Digital Product Designer & Creative Director at Studio Lorenz Wöhr
Lorenz is a freelance Designer & Creative Director focusing on digital experiences with over a decade of experience. Based in Munich, Germany. Available worldwide.
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Ryan Williamson-Cardneau
Design Systems Leader at 1Password
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Ryan Williamson-Cardneau
Design Systems Leader at 1Password
Ryan is an experienced design systems leader with over a decade at the intersection of user experience, front-end engineering, and design operations. Currently serving as a Sr. Manager at 1Password, he leads the evolution of their design system—scaling it across teams, mentoring senior designers, and championing accessibility and cross-functional collaboration in a remote-first environment.
View ProfileAbout the Event
Note: This session is a learning opportunity, not a critique of ServiceNow’s work. We fully recognize the scale and effort it takes to implement a design system across enterprise platforms and internal tools. To ensure a constructive and unbiased learning space, we’re intentionally not inviting members of the Horizon Design System team. This helps us focus on open reflection, learning, and exploration—not evaluation.
Workshop Objectives
- Expert-Led Inventory Process: Learn systematic methods for exploring, documenting, and evaluating design system components
- Hands-On Experience: Analyze Horizon component families and assess adoption patterns across ServiceNow’s digital ecosystem in real time
- Collaborative Learning: Participate in live voting, Q&A, and structured peer discussions
- Practical Takeaways: Discover actionable strategies for scaling design system implementation and adoption
- Community Resource: Contribute to findings that will be compiled into a shared knowledge resource
Who Should Attend
- Design System Practitioners in enterprise or platform environments
- Product Designers and UX Leads focused on internal tools or admin experiences
- Front-End Developers working on reusable component libraries
- Design, Product, and Engineering Leaders focused on quality, governance, and implementation maturity
Workshop Format
- Guided Component Exploration: Analyze key component families within the Horizon Design System as seen on ServiceNow interfaces
- Real-Time Inventory with Infa.ai: Use the Infa.ai extension to document components, usage patterns, and visual consistency
- Interactive Discussion: Share observations and vote on adoption trends in a supportive, constructive environment
What You'll Learn
- How to assess enterprise design system adoption using external signals
- Techniques for identifying design and implementation drift
- Strategies to improve consistency across internal and customer-facing tools
- Methods for evaluating visual clarity and UX maturity across platforms
FAQ
-
Do I need experience with design systems?
No prior experience is required! This session is open to everyone—from newcomers to seasoned professionals—interested in real-world system implementation. -
What tools will I need for the session?
A laptop with Chrome (for the Infa.ai extension), access to FigJam, and a stable internet connection are recommended. Setup instructions will be shared in advance. -
Will I get access to Infa.ai's premium features?
Yes! Start a 7-day free trial of Infa.ai anytime. Additionally, check the events page to access a promo code that provides 1 month of PRO version access. This offer will be available 2 days before and after the event. -
What if I can't stay for the entire session?
You can always register and join the Infa community on Slack using this invite link. If you are registered for the event, you will receive the session recording by email within 1–2 days.
Event Details
Sep 11, 9:00 AM - 10:00 AM (PST)
If you can't attend the session, you'll receive a recording after the event.
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