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Managing Your Subscription

Learn how to manage your Infa.ai Pro subscription, including cancellation, billing information, and account settings through Stripe's customer portal.

You can cancel your Infa.ai Pro subscription at any time through your account settings. There are no 30-day notice periods or complicated cancellation processes - it's quick and straightforward.

We're sorry to see you go! If you have any feedback about your experience with Infa.ai, we'd love to hear from you. Your input helps us improve our product and service.

Managing Your Subscription

Access Your Billing Settings

  1. Navigate to Your Profile

  2. Open the Billing Tab

    • Click on the "Billing" tab in your profile settings
    • This will display your current subscription status and billing information

View Subscription Details

In the billing section, you can see:

  • Your current plan (Free or Pro)
  • Current subscription status

Upgrading Your Subscription

From Free to Pro

If you're currently on the Free plan and want to upgrade to Pro:

  1. Access Billing Settings

    • Follow the steps above to reach the billing tab

  2. Upgrade to Pro

    • Click the "Upgrade to Pro" button
    • You'll be redirected to the Stripe checkout page

  3. Complete the Upgrade

    • Choose your billing cycle (Monthly, Quarterly, or Yearly)
    • Enter your payment information
    • Complete the purchase to activate Pro features

Cancellation Process

Step 1: Access Your Billing Settings

  1. Navigate to Your Profile

  2. Open the Billing Tab

    • Click on the "Billing" tab in your profile settings
    • This will display your current subscription status and billing information

Step 2: Manage Your Subscription

  1. Click Manage Subscription
    • Look for the "Manage subscription" button in the billing section
    • Click this button to open Stripe's customer portal
    • The portal will open in a new window or tab

Step 3: Cancel Your Subscription

  1. Navigate to Subscription Management

    • In the Stripe customer portal, you'll see your subscription details
    • Look for the subscription management section

  2. Cancel Your Subscription

    • Click "Cancel subscription" or similar option
    • Confirm your cancellation when prompted
    • Your subscription will be cancelled effective at the end of your current billing period

What Happens After Cancellation

Immediate Changes

  • Your subscription status will be updated to "cancelled"
  • You'll receive a confirmation email from Stripe
  • No further charges will be processed

Access to Pro Features

  • During Current Billing Period: You'll continue to have access to all Pro features until the end of your current billing period
  • After Billing Period Ends: Your account will automatically revert to the Free plan

Getting Help

If you encounter any issues with managing your subscription:

  • Contact our support team by writing an email to contact@infa.ai or using the Intercom chat widget in the bottom right corner of any Infa.ai page
  • Join our Community to ask questions